Beter Beheer © FAQ Tenants

Provide Documentation - Please use this form to provide any kind of documents which we requested from you.

Thomas de Wert — Wed, 22 Apr 2026 12:01:00 +0000

Service Request - I need a specific service/document, can you help me?

Thomas de Wert — Tue, 15 Apr 2025 07:48:34 +0000

Service Request Policy — Additional Documents & Insurance Assistance

As a tenant, you receive all essential documents at the start of your tenancy or as they become available. However, we understand that you may sometimes require an extra copy or specific assistance.

Requesting Documents

If you require additional documents (such as a...

Check-in Information

Fang — Fri, 29 Aug 2025 18:16:39 +0000

On which days do check-ins take place?

Check-ins are facilitated on Monday, Tuesday, Wednesday and Thursday.

How is the check-in organised?

The check-in is conducted by our appointed staff on behalf of the owner.

A check-in is always scheduled on the first available business day after all required steps have been completed, including a signed contract,...

Bubble & Fold

Jared Alaba — Fri, 27 Feb 2026 09:39:48 +0000

Bubble & Fold is the official bed linen service partner of Beter Beheer B.V., responsible for maintaining the cleanliness and hygiene of beddings, linens, and towels of the properties.

What do they do?

They collect used beddings, towels, and linens then replace them on the same day. They will then be professionally cleaned and return to circulation the following week.

I...

How to use the Thermostat

Jared Alaba — Fri, 13 Feb 2026 15:20:22 +0000

There are different kinds of thermostat per accommodation with each one having different designs and functions.

Below is one of many examples, to use it is very simple:

How to Use It

Increase temperature

Use the right silver button (+ side).

Press to raise the set temperature above the current room temperature (e.g., if the room is...

Proxy and POA

Thomas de Wert — Mon, 23 Jun 2025 10:04:00 +0000

The person granting the power of attorney is usually known as the grantor and the person authorised to act is usually referred to as the proxy. In general, the power granted may be very wide in scope and may include the power to sign documents on behalf of the grantor, deal with their financial affairs and...

Cleaning (Requests) - Can I order additional cleaning for my private room?

Thomas de Wert — Fri, 31 Oct 2025 16:32:43 +0000

Yes. Additional cleaning can be ordered through the designated cleaning request form hereunder. You can choose between weekly cleaning, or bi-weekly cleaning service.

The standard service includes general cleaning and arranging, folding and organising items, dusting, mopping, and vacuuming.

Please note that Beter Beheer only facilitates this service on behalf of the property owner. The actual cleaning is carried out by an...

Pets

Thomas de Wert — Mon, 16 Dec 2024 13:01:10 +0000

Yes, pets 🐕 are allowed when you are leasing an UNFURNISHED and non-shared accommodation (independent living space). Non-shared accommodations are entire apartments and studio's.

If you are living in a shared-accommodation, strictly no pets allowed.

If you are living in a non-shared accommodation and wish to bring pets with you, please send an email to facility@beterbeheer.com and...

Post Address Beter Beheer B.V. - Address where physical mail should be sent to

Thomas de Wert — Wed, 11 Dec 2024 15:05:49 +0000

Formal correspondence should be directed to Beter Beheer B.V. with the following recipient address.

BOX A3543
ODER 20
2491 DC DEN HAAG
NEDERLAND

Government Taxes - What to Do When You Receive a Tax Assessment?

Thomas de Wert — Tue, 14 Jan 2025 18:10:06 +0000

As a tenant, you may receive tax assessments for charges such as waste collection, sewage, and water authority taxes. These taxes are levied by the municipality or water authority (e.g., the Regional Tax Group). Below is a guide on what to do if you receive an assessment.

1. Verify the Accuracy of the Assessment
Renting a room in shared housing increases the...

Cancel my contract - Can I end or terminate my contract?

Thomas de Wert — Wed, 11 Dec 2024 14:53:42 +0000

You may be able to terminate your contract early, depending on the type of contract and its terms. Please contact us, and we will review your contract and provide you with the relevant information.

Fixed-Term Contract

We offer fixed-term contracts with a maximum duration of 12 months. A fixed-term contract is a legal agreement with a set duration that...

Household Waste - How to dispose of it.

Thomas de Wert — Mon, 16 Dec 2024 13:01:13 +0000

Check the website of the municipality about specific information regarding waste collection and recycling.

Ways of disposing of the household waste:

Waste Containers: Throughout The city, you'll find underground waste containers. Ensure you separate your household waste by type and place it in the designated containers for residual waste ('restafval'), glass, paper, textiles, etc. If your waste doesn't fit into these containers,...

Furnished accommodations

Thomas de Wert — Mon, 16 Dec 2024 13:11:32 +0000

Some accommodations we manage, like full-serviced accommodations, contain furniture and are thus furnished accommodations.

Please note the following rules regarding furnished accommodations:

Alterations: Alterations to the property, such as drilling holes in the walls, are strictly not allowed.

Appliances: You can request to bring personal appliances like washing machines, dryers, heaters, or fridges by submitting a ticket in...

Am I allowed to use toilet tabs or blocks?

Ellyn Regidor — Tue, 16 Sep 2025 08:19:24 +0000

No, toilet tabs/blocks are strictly prohibited. They can easily come loose and cause blockages in the toilet or drainage system. Any resulting damage or repair costs will be charged to the tenant.

Insurance: Home Contents And Liability - Do I need an insurance?

Thomas de Wert — Tue, 14 Jan 2025 17:44:00 +0000

Home Contents and Liability Insurance Requirement

As a tenant, you may be required to hold either or both a home contents insurance and a liability insurance during your tenancy. This is often arranged by the landlord, and can be found in the General Terms and Conditions applicable to your tenancy, or in your tenancy agreement itself....

Deposit reimbursement - Within two weeks after the end of contract, under conditions.

Thomas de Wert — Mon, 16 Dec 2024 13:32:38 +0000

Within two weeks after the end of contract, under conditions.
Within two weeks after the end of contract the deposit will be refunded, as long the following has been met:

All the necessary documents and keys were presented at or before the end date of your contract.

We have received a proof of de-registration or registration elsewhere....

Proof of enrollment at an university

Thomas de Wert — Fri, 18 Jul 2025 17:14:16 +0000

Proof of enrollment is an official document from your university confirming that you are currently registered as a student. It typically includes your name, the name of the institution, your student number, and the academic year or semester in which you are enrolled.
It must be signed—either digitally or physically—by the university. Unsigned or unofficial versions can easily be edited, so...

Payment methods - Which payment methods does Beter Beheer provide?

Thomas de Wert — Wed, 11 Dec 2024 14:29:40 +0000

If you are renting a property which is managed by us, you’ll have several options for paying your rent, and additional services throughout your stay. Here’s a summary of the payment methods we accept:

SEPA Bank transfer

iDeal

SEPA Bank Transfer: This is a straightforward option for payments. Please ensure you use the correct bank account details and include the transaction...

International transfers

Thomas de Wert — Wed, 16 Jul 2025 18:31:07 +0000

Address Bank

Regarding international transactions, is often required to state the full address and location of our Bank. You can therefore use the following:

ING Bank N.V.
Foreign Operations
PO Box 1800 1000 BV Amsterdam
The Netherlands

The BIC/SWIFT code of our bank is INGBNL2A

Kindly note that with international payments a specific amount may be charged to you based on the costs the Bank charges. Please...

Portal - What is the purpose of the Beter Beheer portal?

Thomas de Wert — Fri, 13 Dec 2024 14:44:18 +0000

You can login to the tenant portal here.

The Beter Beheer portal is designed for reporting technical or facility-related issues, such as repair requests or maintenance matters.

Administrative, financial or other matters should be directed to contact@beterbeheer.com.

Contact facility related matters

Your lease agreement...

Yearly calculation - of utilities

Ellyn Regidor — Wed, 19 Feb 2025 09:19:35 +0000

At the end of each year, a yearly calculation is made for all accommodations where we manage utility services. This statement provides an overview of the actual consumption of utilities such as electricity, gas, and water and compares it to the advance payments made over the year.

To ensure accurate billing, we request meter readings from tenants at the end of...

Emergency number - If you have an emergency outside our office hours, you can reach us 24/7 at our phone number 070 5680987 (option 9).

Thomas de Wert — Wed, 11 Dec 2024 13:56:51 +0000

Important Instructions

Please listen to the entire voicemail message.

For emergencies, select option 9 while the announcement is being played.

Our emergency service will assess your situation and discuss what can be done at that moment.

What is considered an emergency?
An emergency is a situation that poses immediate danger to you, the surroundings, or the building, such as:

Severe leaks

Being locked in (e.g., in a...

Update Contact Details - How can I update my contact details with Beter Beheer?

Thomas de Wert — Tue, 14 Jan 2025 18:14:32 +0000

Updating your contact details with Beter Beheer is quick and simple. Follow these steps to make changes to your information:

Log in to the Beter Beheer portal

Visit the Beter Beheer portal (this information has been disclosed to you through email).

Use your login credentials to access your account. If you have forgotten your password, you can use the "Forgot Password" option to...

Rent Invoice - Will I, as a tenant, receive a rent invoice from Beter Beheer?

Thomas de Wert — Tue, 14 Jan 2025 18:01:18 +0000

Whether you receive a rent invoice depends on the service package your landlord has chosen with Beter Beheer. In some cases a monthly rent invoice is generated and provided to the tenant. In other cases, invoicing may fall outside Beter Beheer's services and is handled directly by the landlord or another party. This is, most times, outlined in the tenancy...

Interim check-up - Making sure everything is fine.

Thomas de Wert — Mon, 16 Dec 2024 13:04:13 +0000

A interim check is a check-up of the state of the accommodation where you are staying. The purpose of such a check is to keep an eye on the condition of the apartment, such as; making sure that all appliances are working properly, and to register (small) maintenance and repair issues. It is also used to signal issues before they...