Service Request Policy — Additional Documents & Insurance Assistance
As a tenant, you receive all essential documents at the start of your tenancy or as they become available. However, we understand that you may sometimes require an extra copy or specific assistance.
Requesting Documents
If you require additional documents (such as a duplicate of your rental agreement or utility contract), you may request them by following this policy.
Please note:
These requests are outside the scope of services provided to landlords.
A one-time handling fee of €50.00 (excl. 21% VAT) applies per document or service.
After payment, kindly send a confirmation email to contact@beterbeheer.com along with the list of requested items.
Expected delivery time: it may take up to 5 working days to receive your documents. If your request is urgent, please contact us separately by email.
Documents/Services Available Upon Request:
Rental agreement
General terms and conditions
House rules
Deposit invoice
Rent invoice
Guarantor agreement
Single-user declaration
Check-in report (incl. photos)
Pre-check-out report (incl. photos)
Check-out report (incl. photos)
Utility contracts
Final cost breakdowns (e.g., deposit settlements)
Landlord statements (e.g., for embassy or tax purposes)
Help with filing an objection against municipal or water board taxes (e.g., RBG)
Additional Assistance
If you require a document or service that is not listed above, please note that additional costs may apply. These requests fall outside the standard services offered.
If you are unsure whether your request is covered, or if you would like a quote for a specific item, please contact us directly at contact@beterbeheer.com.
Insurance Requests
We can help arrange home contents and liability insurance if you have already paid the applicable service fee. However, please note:
We cannot make a choice on your behalf or provide financial advice.
You remain responsible for the validity and coverage of your insurance.
Read more and submit your preference via our FAQ here:
https://faq.beterbeheer.com/article/97/insurance-home-contents-and-liability
Expected delivery time: Once you’ve submitted your preference, it may take up to 5 working days to receive your documents. If your request is urgent, please contact us separately by email.
Payment
Make payment for service/document requests here:
https://buy.stripe.com/7sI5mUg5m7IZ33WfYY (Not for insurance payments!)
For insurance services, please refer to the FAQ above.
Example:
Rental agreement (€50) + Utility contract (€50) = €100 excl. VAT
→ €121 incl. VAT (21%)
Non-Refundable Policy
All service requests are non-refundable.
This is due to the administrative efforts, processing time, and transaction fees involved. Once a request is submitted and payment is received, we begin processing it — making reversal impractical. We therefore strongly encourage tenants to carefully review their needs before making a payment.
We appreciate your understanding and cooperation in helping us keep services efficient and transparent. Should you have any further questions, feel free to get in touch: contact@beterbeheer.com
